FAQs
Placing Your Order
How do I place an order?
You can place your order in two easy ways:
- On our website - Simply add your item to cart and proceed to checkout.
- Through Instagram DMs - Message us at @pretastik on Instagram and we’ll gladly assist you with your order.
Please send us proof of payment on our email admin@pretastik.com or our Instagram @pretastik so we can process your order.
What information do I need to provide when ordering?
Please include:
- Your full name
- Contact number & email
- Complete delivery address
- How many multibalms or bundle sets you would like to order
- Your preferred payment method
- Proof of payment for bank transfer and GCash orders
How will I know if my order is confirmed?
Once your order has been placed and payment has been verified, we’ll confirm your order through email or Instagram message.
Payment
What payment methods do you accept?
We accept GCash, credit cards, and bank transfers.
We also accept Cash on Delivery (COD) for new customers for orders within Metro Manila.
Shipping & Delivery
How long will it take for my order to arrive?
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Metro Manila: Next day delivery (Except Saturdays)
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Outside Metro Manila: Orders usually arrive within at least three (3) days after shipment. Tracking information will be sent once your order has been shipped.
Where do you ship to?
We currently ship nationwide within the Philippines. For international shipping, please contact us at admin@pretastik.com.
Is Shipping Free?
Shipping is free within Metro Manila. Shipping rates vary by location within the Philippines. You'll see the exact shipping cost at checkout upon completion of your order.
Returns & Exchanges
Can I change or cancel my order after placing it?
If you need to make changes, contact us immediately on admin@pretastik.com or our Instagram page @pretastik. We can only modify orders that haven't been processed for shipping yet.
Can I return or exchange my order?
Due to hygiene reasons, we can only accept returns for products that are damaged, defective, or incorrectly supplied. Please contact us within seven (7) days of delivery if you encounter any of these issues.
What should I do if I received the wrong item or if my product arrives damaged?
We're sorry this happened! Please take photos of the damage and contact us at admin@pretastik.com or our Instagram @pretastik within seven (7) days. We'll arrange a replacement for you right away.