FAQs

 

General Information

What is Prêt-à-Stik? 

Prêt à Stik represents our commitment to making skincare readily available and convenient. We transform the typical 10-step K-Beauty skincare routine into a simple, effective solution that fits seamlessly into your busy lifestyle.

 

Who formulates Prêt-à-Stik products? 

Our products are formulated by "BCBCOS," a reputable manufacturer in Korea known for their expertise in skincare formulations.

 

Product Information

What is the Glow+Getter Multibalm?

The Glow+Getter Multibalm is our revolutionary 3-in-1 skincare stick that combines the benefits of a serum, essence, and moisturizer in one convenient application. Created with dermatologist-specialized manufacturing, it's designed to simplify your skincare routine while delivering professional-grade results.

 

What are the key ingredients in the Multibalm?

Our Multibalm features a carefully curated blend of premium ingredients:

  • Ginseng Extracts
  • Bakuchiol
  • 4 Types of Cica
  • Vitamin C+E+Ferulic Acid
  • Glutathione

 

Is the Multibalm suitable for all skin types?

Yes! Our Multibalm is thoughtfully crafted to address diverse skin concerns across all ethnicities. Its universal design makes it suitable for various skin types while maintaining its effectiveness.

 

How do I use the Multibalm?

It's as simple as Twist, Swipe, Repeat:

  1. Twist up the stick
  2. Glide it across clean skin
  3. Gently pat for instant absorption

The Multibalm can be used as:

  • An anti-aging/brightening serum
  • An ampoule-type primer
  • A light moisturizer

 

Product Care & Usage

How long does one Multibalm last?

The 10g Multibalm is designed for regular daily use. Actual duration will depend on frequency of application, but with normal use, it should last approximately 4 months.

 

How should I store my Multibalm?

Store your Multibalm at room temperature, away from direct sunlight. Always close the cap tightly after use to maintain product freshness.

 

Can I use the Multibalm with other skincare products?

Yes! The Multibalm is designed to work harmoniously with other skincare products. It can be used:

  • As part of your morning or evening routine
  • Under makeup as a primer
  • Throughout the day for touch-ups

 

Ordering and Payments

How can I place an order? 

You can easily place an order on our website by adding the desired products to your cart and proceeding to checkout. Follow the prompts to provide shipping information and complete your payment securely.

 

What comes with my order?

Each Multibalm comes with:

  • The 10g Multibalm stick
  • Outer box with English and Korean descriptions
  • Shopping bag
  • Brand card
  • Elegant ribbon packaging

 

What are your payment options?

We accept various payment methods, including credit/debit cards and GCash, and other payment gateways. All payment transactions are encrypted for your security.

 

Is it safe to make payments on your website?

Yes, our website uses secure SSL encryption to protect your payment information. We process payments through Shopify's secure payment gateway, ensuring your transaction data is always protected.

 

Shipping

Where do you deliver?

We offer next-day FREE delivery within Metro Manila. For locations outside Metro Manila, delivery times and costs will be calculated at checkout.

 

How long will it take to receive my order?

  • Metro Manila: Next-day FREE delivery
  • Major cities outside Metro Manila: 2-3 business days
  • Other areas: 3-5 business days

 

How can I track my order?

Once your order ships, you'll receive a tracking number via email and SMS. You can track your package status by:

  1. Logging into your account on our website
  2. Clicking the tracking link in your shipping confirmation email
  3. Contacting our 24/7 customer service

 

What if I need to change my delivery address?

Please contact our customer service team immediately if you need to update your delivery address. We can only make changes if the order hasn't been shipped yet.

 

Contact and Support

How can I contact Prêt-à-Stik customer support?