Refund policy
At Prêt à Stik, we want you to be completely satisfied with your purchase. We understand that sometimes returns and refunds are necessary. Please read our Returns and Refund Policy to learn about the process.
1. Returns
You have the option to return products within 30 days of your purchase. To be eligible for a return, the item must be in its original packaging, unused, and in the same condition as when you received it.
2. How to Initiate a Return
To initiate a return, follow these steps:
- Contact our customer support team at admin@pretastik.com within 30 days of your purchase to request a return authorization.
- Provide your order number, details of the product you wish to return, and the reason for the return.
- Our customer support team will guide you through the return process, including instructions on where to send the product.
3. Return Shipping
Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part, such as receiving a damaged or incorrect item. We recommend using a trackable shipping service to ensure your return is received by us.
4. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If your return is approved:
- For returns due to product defects or mistakes on our part, we will initiate a full refund, including the cost of return shipping, if applicable.
- For returns unrelated to product defects, the refund will be for the product's purchase price, excluding the original shipping cost.
- Refunds will be processed via the original payment method, and the processing time may vary depending on your payment provider. Please allow 5-10 business days for the refund to appear in your account.
5. Exchanges
We do not offer direct exchanges. If you wish to exchange a product for a different one, you can follow the return process as outlined in this policy and place a new order for the desired product separately.
6. Non-Returnable Items
The following items are non-returnable:
- Opened or used products
- Products not in their original condition or without the original packaging
7. Refund Inquiries
If you have any questions or concerns regarding your refund, please contact our customer support team at admin@pretastik.com or +63 945 750 1811.
8. Contact Us
If you have any questions or concerns about our Returns and Refund Policy, please do not hesitate to contact us:
Email: admin@pretastik.com
Phone: +63 945 750 1811
We are dedicated to providing you with high-quality skincare products and ensuring your satisfaction with your shopping experience.
Last Updated: November 25, 2025